Shipping Policy

At BDY | CTRL, we are pleased to offer free worldwide shipping on all orders.

Please review the information below to understand how our shipping process works.

Shipping Coverage

  • We offer free shipping worldwide
  • Orders are shipped using trusted third-party logistics providers and courier partners
  • Courier selection may vary depending on destination and availability

Order Processing

  • Orders are typically processed within 1–3 business days
  • Orders placed on weekends or public holidays will be processed the next business day
  • Once an order has been processed, it cannot be modified or cancelled

Delivery Timeframes

Delivery times are estimates only and may vary by location:

  • International: 4-8 business days

Please note that delays may occur due to:

  • Customs clearance
  • Courier delays
  • Weather conditions
  • High-volume periods (sales, holidays)

BDY | CTRL is not responsible for delays once an order has been dispatched.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, import taxes, or fees imposed by the destination country
  • These charges are the responsibility of the customer
  • BDY | CTRL has no control over customs processes or fees

Tracking Information

  • Tracking details will be provided once your order has been shipped
  • Tracking updates are managed by the courier and may take time to appear

Lost, Delayed, or Stolen Packages

  • Once an order has been handed over to the courier, responsibility for delivery lies with the third-party logistics provider
  • BDY | CTRL is not liable for lost, stolen, or delayed packages
  • If your shipment appears delayed or lost, please contact the courier directly using the tracking information provided

We will, however, do our best to assist where possible.

Incorrect Address

  • Customers are responsible for providing accurate shipping information at checkout
  • BDY | CTRL is not responsible for orders delivered to incorrect or incomplete addresses
  • Orders returned to us due to address errors are not eligible for refunds or reshipment

Damaged Deliveries

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide clear photo or video evidence of the damage
  • Email support@bdy-ctrl.com 

Approved cases will be handled in accordance with our Returns & Refunds Policy.

Policy Acceptance

By placing an order with BDY | CTRL, you acknowledge and agree to this Shipping Policy.